FAQ
Got questions? We've got answers (and maybe even a surprise or two). But let's be real, FAQs are pretty boring, so we'll try to make this as fun as possible.
If you can't find the answer you're looking for here, don't worry - just shoot us an email at support@almostvacant.com and we'll virtually cuddle you in a non-creepy way (we promise we won't show up at your door with a teddy bear).
Alright, let's get down to business. Here are some common questions we get asked:
How long will it take for my order to be delivered?
Most orders within the EU are delivered within 6-12 business days, though some exceptions may apply. Just bear in mind that during high-peak seasons like the holidays, delivery times may be longer due to an increased number of orders and longer processing times by shipping companies.
We work exclusively with manufacturers and fulfillment companies in Europe, so your posters will arrive in top shape. And if they don't arrive within 20 days, just give us a shout at support@almostvacant.com and we'll help you out.
What are the shipping costs?
We offer free shipping on all orders.
Do you offer tracked shipping (aka will I have any idea where my order is)?
Of course you will! When your order has shipped, you'll receive a shipping confirmation email with all the details of your order along with a shiny, new tracking number. Now you can follow your order on its journey to you and get excited about all the weirdness they'll bring to your walls.
If for some reason you don't see the confirmation email in your inbox, don't panic. Just check your spam folder - sometimes emails like to hide out there.
And if you're still feeling curious, you can always use the Track my order page to see where your order is at any given time. We won't judge you for being a little obsessed.
I've got a discount code burning a hole in my pocket. How do I use it?
Enter your discount code at checkout and watch the price of your products magically drop. It's like magic, but better because it's real (and it's not a rabbit).
Now, a few rules to keep in mind: discount codes are usually only valid on full-priced items, so don't try to use them on already discounted items (sorry). And they generally don't work on gift vouchers or gift cards.
But if you've got non-sale items in your cart, go ahead and apply that discount code - it'll work like a charm. Just remember that discount codes can't be combined with other offers or discounts.
Now go forth and save some money on your journey to weird greatness!
What is your return policy? What if I change my mind?
No problem! We offer a 30 day money-back guarantee, so if you're not completely satisfied with your purchase, just send us an email at support@almostvacant.com and we'll help you initiate a return.
Just keep in mind that you'll be responsible for paying the shipping costs for returning your item. And to be eligible for a return, your product must be unused and in the same condition that you received them, with the original packaging intact.
Please note that if you have placed an order for a single product, the shipping fee will not be refunded.
If 30 days have passed since your purchase, unfortunately we won't be able to offer you a refund or exchange. But hey, at least you can still enjoy the weirdness of your Almost Vacant product for a full month before deciding whether to keep them or not.
Where will my order ship from?
All of our orders ship from Europe, where we work exclusively with manufacturers and fulfillment companies. So you can rest assured that your product will be of the highest quality and arrive in top shape.
Oh no! I missed my delivery or put in the wrong address. What happens now?
Don't worry, it happens to the best of us. If you missed your delivery or input the wrong address, your products will be returned to us and we'll let you know when they arrive.
Unfortunately, we can't cover the reshipping costs for you, so we'll send you an invoice to cover those expenses. But hey, at least you'll get to enjoy your order twice as much when they finally do arrive at your doorstep!
Will Almost Vacant ship to my country?
If you're within the EU, the answer is a resounding yes! We offer free shipping to all customers within the EU, with the exception of Latvia and Spain (sorry, guys).
But if you're not in the EU and you're dying to get your hands on some of our weird and wonderful products, shoot us an email at support@almostvacant.com and make a convincing case for why we should ship to your country next. Who knows - we might just bump you up the list!
Will I have to pay customs on my order?
If you're within the EU: no!
If you're outside of EU: it's possible, but customs fees are usually pretty rare with our orders. All custom fees are the responsibility of the recipient, so if you do end up having to pay them, just think of it as a small price to pay for all the weirdness and joy that your products will bring to your life.
We don't have any control over customs duties, taxes, or other fees that might be levied by the country your order is being shipped to, so we can't predict what those might be or how much they'll cost. But hey, that's just part of the excitement of international shipping!
Just remember that Almost Vacant is not responsible for any customs fees, duties, or taxes that you may incur. But we promise it'll be worth it when your order finally arrive and bring some much-needed weirdness to your life.
Do you have a size chart for your posters?
We do! Our posters are available in three sizes: Small, Medium and Large.
| Size | Centimeters | Inches |
| Small | 30 x 40 cm | 11.81 x 15.75 in |
| Medium | 50 x 70 cm | 19.69 x 27.56 in |
| Large | 61 x 91 cm | 24.02 x 35.83 in |
How do I track my order?
It's easy! Just keep an eye on your inbox - when your order ships out, we'll send you a tracking link via email. You can also use the tracking box on the Order tracking page to see where your order is in its journey to your doorstep.
I need to pay for my order ASAP - what payment methods do you accept?
We offer secure payment options, including credit card (VISA, Mastercard, American Express), as well as Apple Pay, Google Pay, and Klarna.
Do you think it takes "a certain type of person" to read through an FAQ page?
Certainly! Here's a little reward for making it this far: use the code "bananahammock20" at checkout to get 20% off your entire order. You're welcome.
Oh no! I received a wrong or damaged product. What do I do?
Don't panic - we'll make it right. Just send us an email at support@almostvacant.com with photos of the damaged product, your order number, and any other details you have about your order. We'll get back to you as soon as possible with a resolution. Trust us, we've got your back (and your weird taste in posters and whatnot!).